Refund & Cancellation Policy — Northstead Aware
1) Summary
If you’re not satisfied, you may request a refund within 14 days of purchase provided that you have not downloaded all materials or completed more than 25% of the course. If access was not delivered after a successful charge, you are entitled to a full refund.
2) Eligibility
- First-time purchase of this Product by the same customer/email.
- Excludes discounted bundles and repeat purchases unless required by applicable law.
- Abuse of the policy (e.g., repeated refunds) may be refused.
3) How to Request
Email [email protected] from your order email with your order number and a brief reason. We aim to respond within 2 business days.
4) Timing & Method
- Approved refunds are issued to the original payment method within 5–10 business days (bank dependent).
- We cannot refund to a different card or account.
5) Your Rights
Nothing in this policy limits your rights under applicable consumer protection laws in your place of residence. If those laws grant you additional rights or remedies beyond what is stated here, we will comply with our legal obligations.
6) Digital Product Notes
- As this is a digital product, access may be revoked upon refund approval.
- Service outages caused by third-party platforms (e.g., course host, payment processor) will be addressed reasonably and in good faith.